Privacy Policy
Last updated: March 2025
At Felanoviqua, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our budget education services.
We're based in Australia and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). If you have questions about how we handle your data, you can reach us anytime.
Information We Collect
We collect different types of information depending on how you use our services. Here's what we gather and why it matters.
Personal Information You Provide
When you sign up for our learning programs or contact us, you might share:
- Your name and contact details (email, phone number)
- Billing address for program enrolment
- Educational background and budget management goals
- Communication preferences and feedback
- Payment information processed through secure third-party providers
Automatic Information Collection
Our website collects some data automatically to improve your experience:
- Device type, browser version, and operating system
- IP address and general location (city/region level)
- Pages visited and time spent on our site
- Referral sources and search terms used
How We Use Your Information
We don't sell your data or use it for anything unrelated to our educational services. Here's what we do with it:
| Purpose | Details |
|---|---|
| Service Delivery | Processing enrolments, delivering course materials, and providing support for your learning journey |
| Communication | Sending program updates, responding to inquiries, and sharing relevant educational resources |
| Improvement | Analysing how people use our site to make the learning experience better |
| Legal Compliance | Meeting our obligations under Australian law and maintaining proper business records |
Marketing Communications: We'll only send promotional emails if you've opted in. You can unsubscribe anytime through the link in our emails or by contacting us directly.
Data Sharing and Third Parties
We work with a few trusted partners to deliver our services. Here's who might have access to your information:
- Payment processors for secure transaction handling (they don't share your payment details with us)
- Email service providers for program communications
- Cloud hosting services for our learning platform
- Analytics tools to understand website usage (data is anonymized)
- Legal or regulatory bodies if required by Australian law
All our partners are contractually required to protect your data and can only use it for the specific services they provide to us.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We make it easy to exercise these rights.
Access Your Data
Request a copy of the personal information we hold about you
Correct Information
Update or fix any inaccurate details in your records
Request Deletion
Ask us to remove your data (subject to legal retention requirements)
Withdraw Consent
Opt out of marketing communications or data processing activities
Lodge a Complaint
Contact us or the Office of the Australian Information Commissioner
Data Portability
Receive your data in a commonly used electronic format
To exercise any of these rights, just send us an email. We'll respond within 30 days and verify your identity before processing your request.
Data Security and Protection
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. Our security measures include:
- SSL encryption for all data transmitted through our website
- Secure servers with regular security updates and monitoring
- Access controls limiting who can view your personal information
- Regular backups to prevent data loss
- Staff training on privacy and data protection practices
Important: While we do our best to protect your data, no online system is completely secure. You should also take steps to protect your account information and notify us immediately if you suspect unauthorized access.
Data Retention
We keep your information for as long as necessary to provide our services and meet legal obligations:
- Active student records: Duration of enrolment plus 7 years
- Financial records: 7 years as required by Australian tax law
- Marketing consent records: Until you withdraw consent
- Website analytics: Typically 26 months in anonymized form
- Support inquiries: 3 years from last contact
After these periods, we securely delete or anonymize your data unless we're required to keep it longer for legal reasons.
Cookies and Tracking
Our website uses cookies to remember your preferences and understand how people use our site. You can control cookies through your browser settings, but some features might not work properly if you disable them.
Types of Cookies We Use
- Essential cookies for site functionality
- Performance cookies to analyze traffic patterns
- Preference cookies to remember your settings
We don't use advertising cookies or track you across other websites.
International Data Transfers
Your information is primarily stored on servers located in Australia. Some of our service providers may process data outside Australia, but only in countries with adequate privacy protections or under strict contractual safeguards.
If you're accessing our services from outside Australia, you consent to your information being transferred to and processed in Australia in accordance with this policy.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through email or a prominent notice on our website.
The "Last updated" date at the top shows when we last revised this policy. Continuing to use our services after changes means you accept the updated terms.
Contact Information
If you have questions about this privacy policy or how we handle your information, we're here to help:
Australian Information Commissioner: If you're not satisfied with our response to a privacy concern, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.